Shipping Policy
At CozyChemKids™, we take care in preparing and shipping each order to ensure it arrives safely and meets our quality standards.
📦 Processing & Shipping Schedule
Orders are processed during the week and shipped on Saturdays.
As a small, educator-run business, this schedule allows us to carefully prepare each order while maintaining the quality and attention your package deserves.
Processing times reflect this schedule and are clearly communicated prior to purchase.
🚚 Shipping & Delivery
Shipping times vary depending on your location and the carrier selected at checkout.
Estimated delivery times:
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United States: 3–7 business days after shipment
Please note that delivery times are estimates and are not guaranteed.
📬 Tracking Information
Once your order has shipped, you will receive a confirmation email with tracking information.
⚠️ Shipping Delays
CozyChemKids™ is not responsible for delays caused by:
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Shipping carriers (USPS, UPS, etc.)
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Weather conditions
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High shipping volume periods
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Incorrect or incomplete shipping addresses provided by the customer
📍 Incorrect Addresses
Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect or incomplete address:
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The customer is responsible for any reshipping costs
📦 Lost or Stolen Packages
Once an order has been marked as delivered by the carrier, CozyChemKids™ is not responsible for lost or stolen packages.
If you believe your package was lost or stolen, please contact the shipping carrier directly to file a claim.
📦 Damaged or Incorrect Items
If your order arrives damaged or incorrect, you must contact us within 7 days of confirmed delivery at:
Include:
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Your order number
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Photos of the item and packaging
To be eligible for replacement:
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Items must be unused and in original condition
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All original components must be included
Requests submitted after 7 days of confirmed delivery may not be eligible for replacement or resolution.
📩 Contact Us
For any shipping-related questions, please contact:
By placing an order, you agree to the terms outlined in this Shipping Policy.