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Refunds, Returns & Exchange Policy (Legally Binding)

Refunds, Returns & Exchange Policy (Legally Binding)

At CozyChemKids™, we proudly offer premium, small-batch, and collectible products. Please review this policy carefully before purchasing, as it outlines eligibility, timelines, and exclusions for refunds, returns, and exchanges.

By placing an order, you agree to the terms below.

1. ALL SALES — IMPORTANT NOTICE

Due to the collectible and limited-run nature of many CozyChemKids™ products:

  • All sales are considered final unless otherwise stated below

  • We do not accept partial returns (e.g., returning one item from a bundle)

  • Returned items must include all original components, packaging, and inserts

Failure to meet these conditions will result in the return being refused.

2. ELIGIBLE RETURNS (DEFECTIVE OR INCORRECT ITEMS ONLY)

We accept returns only if:

  • The item received is defective, damaged, or not as described

  • You contact us within 15 days of delivery

  • The item is unused and in original packaging

For approved cases:

  • We will cover return shipping

  • We will issue a replacement or refund, at our discretion

📩 Contact: hello@versevoyagebooks.com
Please include your order number and photos.

3. NON-DEFECTIVE RETURNS & EXCHANGES (LIMITED)

For non-defective items returned in 100% original condition:

  • A 30% restocking fee applies

  • Original shipping costs are non-refundable

  • The return must be requested within 15 days of delivery

  • The item must be unused, unaltered, and complete

Refunds are processed after inspection and issued minus the restocking fee.

We reserve the right to deny returns that show signs of use, damage, or missing components.

4. FINAL SALE & COLLECTIBLE ITEMS

The following are non-returnable and non-refundable:

  • Limited-edition or collectible items (including keychains)

  • Bundles where any component has been opened or removed

  • Digital products or downloads

  • Promotional or clearance items marked “Final Sale”

These items are not eligible for refunds, returns, or exchanges.

5. SHIPPING-RELATED REFUNDS

If your order has not arrived within 60 days of the original purchase date:

  • Contact us for investigation

  • If confirmed lost, a full refund may be issued

This does not apply to:

  • Incorrect addresses provided by the customer

  • Missed deliveries

  • Carrier delivery errors marked “delivered”

Please review our Shipping Policy for full details.

6. FRAUD PREVENTION & ABUSE

To protect our customers and our brand, CozyChemKids™ reserves the right to:

  • Refuse returns that appear fraudulent or abusive

  • Deny refunds for incomplete or altered returns

  • Retain transaction records for dispute resolution

Attempted chargebacks without contacting us first may result in account restriction.

7. HOW TO REQUEST A RETURN

All requests must be submitted by email:

📧 hello@versevoyagebooks.com
Include:

  • Order number

  • Reason for request

  • Photos (if applicable)

Unauthorized returns will not be accepted.

8. POLICY UPDATES

This policy may be updated at any time without notice. The version in effect at the time of purchase applies.